A CE Systems Administrator is a technical, hands-on position who plans, coordinates and participates in all activities related to the design, development, documentation, implementation and ongoing support of enterprise information systems, and software applications, both internal and external. 

• Centralized management of software (e.g. antivirus, audio/video/web/conferencing, chat, directory, email, network drives, phone system, security system) 
• Analyze business requirements to identify and implement technological solutions. 
• Document and maintain policies and procedures, both for team use as well as employee-facing support articles 
• Keep abreast of changes occurring in technology and the best approach for keeping systems current, and the best course and timing for software upgrades. 
• Ensure appropriate IT services are configured, tested, and supported over the VPN for remote employees 
• Troubleshoot performance issues. 
• Participate in systems implementation projects. 
• Instruct and train users in the use of systems and applications. 
• Work both independently and in cross functional teams. 
• Other duties may be assigned as needed. 

• Bachelor’s degree or equivalent 
• Three plus years of related experience
• Knowledge of PC and Mac workstations and peripherals, iOS and Android devices, printers, copiers, IP desk phones 
• Experience with the Microsoft business ecosystem (Windows Server (2016 or newer), Entra ID, Active Directory, Exchange Server Online, Microsoft 365) 
• Solid organizational skills including attention to detail and multi-tasking 
• Excellent written and verbal communication skills, particularly the ability to disseminate technical information to non-technical employees 
• Device administration experience in group policy, MDM, asset & inventory management 
• The majority of your time will be spent at a desk using a phone, computer and monitor, and general office equipment. You may be required to reach with hands and arms; sit; stand; talk and hear; use your hands to finger, handle, or feel.  

Preferred Skills  

• Centralized management tools (Jamf, NinjaOne, Jira Assets) 
• VoIP (Mitel, MiCollab, Ignite) 
• Slack, Zoom, M365 administration 
• Powershell, Bash, Git 
• Jira/Confluence 
• ESXi, Proxmox, Apple Virtualization Framework, VDI 
• Crowdstrike, Qualys