As a Product Designer, you will play a significant role in shaping our service, and will regularly deal with the complex interplay of technology, human behavior, and relationships.

You’ll do this in the context of a highly motivated and supportive team.

The UX Team supports a variety of service touchpoints, from email to mobile apps, internal support tools to marketing websites. We try to see everything we do through the lens of our members and their experiences, not just the technology or the goals of the business (though both of those matter tremendously).

In short, we are here to ensure our service has the transformative effect we intend on the real lives of the people who use Covenant Eyes.

• Search for the meaning of the design work by any number of methods, including, but not limited to, researching the history of the subject, seeking information about the people or organizations involved, the market of buyers and competition for a product, the technology involved, the final user and contexts of use, and the reasons for the change. Such research should develop in the Product Designer an understanding of the accurate and essential meanings and their complexities and ambiguities, and a working definition of the problem at hand.
• Document and communicate objectives, requirements, and meaning for the design task involving a change or new feature in the software, systems, or services in question. The intent of the design should be clear.
• Apply the process of design, imagining and inventing various ways of solving for the requirements using sketches and prototypes to conceptualize and evaluate those ideas, to better understand the problem at hand and the factors important to solving it, and to close in on and present for review your best design option with its rationale to the design team and stakeholders.
• Build a personal expertise in the knowledge and skills necessary, including, but not limited to, usability principles, accessibility guidelines (e.g., WCAG), interaction design patterns, platform design standards, interface design patterns, and digital and analog tools of the trade.
• Collaborate with design team members, software developers, analysts, quality assurance staff, member care, and the product manager frequently to ensure the design work is on track and healthy.
• Other duties may be assigned as needed.

• Bachelor’s degree in User Experience, Web Design, Graphic Design, Human Factors or a related field.
• Demonstrated work in the design or UX field, preferably in a corporate or product-focused environment (preferably in the form of a portfolio).
• Proven ability to collaborate effectively with cross-functional teams including researchers, product managers, data analysts and engineers.
• Experience working with remote or distributed teams.
• Working knowledge of design software like Figma.

Preferred Qualifications

• At least 2 years of experience working in design or user experience field with a portfolio demonstrating your experience.
• Certifications in the UX field from industry leading organizations (e.g., Interaction Design Foundation, Nielson Norman Group, etc.)
• Ability to work as a design generalist across multiple UX disciplines (UX Research, UX Writing, Service Design, Information Architecture, Interaction Design, Information Design, Interface Design, & Visual Design)
• Experience building design prototypes, as well as testing those prototypes with users.
• Ability to effectively manage multiple projects and deadlines simultaneously.
• Familiarity with collaboration tools such as GitHub, Slack, Miro, Confluence, or Jira.
• Knowledge of industry trends and emerging technologies in UX.
• If a remote employee, you are willing and able to travel to Global Headquarters in Owosso, MI several times a year. Due to this, you must maintain a current, valid driver license and personal automobile insurance. For on-site employees, no travel is required.